cannon printer
cannon printer

The Canon industry is famous for manufacturing high-quality cameras and robust printer devices. These printers offer high-quality printouts and excellent printing speed. The user can use his multifunctional Canon printer for fax and scanning. But many Canon users face error 5b00 while working. The user faces the error message when the Canon device can’t communicate with the PC.

Common reasons behind Canon printer error code 5b00

  1. Canon printer is not connected
  2. The printer can’t find the required files
  3. Canon printer driver is not working
  4. Paper jamming
  5. Canon printer can’t find the cartridge
  6. The user is sending an invalid print command

Troubleshooting Canon printer error code 5b00

Reconnect your Canon printer

When the printer shows a 5b00 error message on the screen; check for the connection. Your printer often shows this error when it is not connected to the PC. The user has to reconnect the printer on his device. Eject the cable and check if the cable is working or not. Don’t use a faulty cable on the printer. Get a working and high-speed cable to connect your Canon device. If the Canon printer is on Wi-Fi; restart the router. Go to the printer and restart the Wifi button. The printer will search the available networks. Tap on the correct SSID and now check the printer for the error code.

Reset the Canon printer

Your error code can be fixed with a Canon printer reset. The printer can show errors due to invalid settings. You can try to fix the printer settings manually. If you don’t remember the correct settings of your printer device; go for a reset. Using the factory reset option will revert all settings to inbuilt. Go to the Canon printer control panel and hit the Reset menu. Choose Hard Reset and select OK. The Canon printer will reset with factory settings. After the reset, the user has to reconfigure all the printer settings including the password. Create a Canon printer password and then connect it with the Windows PC. Send a print command and check for the Canon error message.

Check Canon software

Error code 5b00 occurs due to configuration error. Your printer needs a driver to communicate with your Windows PC. When you don’t have the correct driver; Canon will show an error message. The user has to check his PC for the correct printer driver. Go to Windows PC and check the Canon software. If the software is outdated; get its latest update. But when the driver files are corrupted; you have to repair them. You should remove the corrupted Canon software from Windows PC and get a new one. The printer device will start working when it gets the correct software. Now reconfigure your Canon and check for the error message. 

Run printer troubleshooter

Many printer error codes can be fixed using the troubleshooter. On Windows PC, go to the Security tab. Choose a troubleshooter and hit on Printer. The tool will find all printer-related files on the computer. If any file is not working; the printer troubleshooter will repair it. After fixing the corrupted printer files; you will get a report wizard. Now send a new print command to the Canon device and inspect the error.

Reinstall the cartridge

Cartridge issues can also get the printer into error codes. When the printer is not working; you can check the cartridges. Open the printer and check the cartridge slots. Remove all cartridges and check the pins. Now clean the dust from your printer and install the ink cartridges carefully. After installing all cartridges, resend the print command to your Canon device.

Check the printhead

The user must check the printhead of his Canon device. The dried ink gets jammed on the printhead and the print may show errors. To clean the head, the user can run a utility tool. Run the tool twice to clean the printhead of the Canon device completely. For deep cleaning, the user can remove the clogged ink from the printhead manually. The printhead or fuser stops working when it gets overheated. You should immediately stop printing and shut down the printer for a while. Restart the printing when the head and fuser cool down. In case the fuser is completely burnt out then get a new fuser for the Canon printer.

Run a malware scan

Canon error code 5b00 can occur when your Windows PC has malware. When the user sends the command; the printer starts corrupting it. Your Canon device can’t get a valid print command and shows an error message. canon printer prints blank pages You have to run antivirus on the computer and remove all malware. After cleaning the PC; send a valid print job to your Canon printer.