This year, making good business decisions is more important than ever. Choosing the right EFTPOS provider for your small business can give you peace of mind knowing that you are getting the most out of your money with a trusted provider.
If you make poor decisions, it will cost your business time and money – resources that are critical this year. With this in mind, consider these criteria when evaluating different providers:
1. Security and Fraud Prevention: One of the most important factors in choosing an EFTPOS provider is security. Ensure that the provider you choose implements up-to-date security measures to protect your customers’ data and prevent fraud.
Why is security so important this year? With the rise of cybercrime, it’s increasingly important to protect your customers’ data. Look for providers that offer security features such as encryption and two-factor authentication.
2. Payment Options: Not all EFTPOS providers offer the same payment options for consumers. Make sure that the provider you select offers a variety of payment methods such as debit, credit, and PayPal. What’s more, choose your favourite system and compare with other EFTPOS providers – for instance, many of the best tools now offer mobile payments such as Apple Pay and Google Pay.
3. Customer Support: No matter how secure or convenient your provider is, there will eventually be a time when you need help with something. For that reason, it’s important to select a provider that offers excellent customer support. Check for features such as 24/7 availability, live chat, and telephone support. You should also check to make sure that the customer service team can answer any questions you may have about the system and its features. Additionally, it’s a good idea to read reviews from customers to determine how helpful and reliable the customer service team is.
4. Fees and Charges: Naturally, you’ll want to select a provider that offers competitive fees and charges. Most providers charge merchants either a flat fee or a percentage of each transaction. Additionally, some providers may charge additional fees for certain services, such as the use of a wireless terminal or the ability to accept payments online. If possible, we recommend sticking with a no-fee or zero-cost EFTPOS provider because this means that you can pass the fees associated with the system onto the customer as a surcharge. As part of the Australian payment culture, this is an accepted practice and will not detract from customer satisfaction (and it’s especially important for a small business!).
5. Ease of Use: Finally, consider how easy it is to use the EFTPOS system. Will you need any additional hardware or software? Is there an app that can be downloaded for free? Does the provider offer support and training if needed? These features may seem small, but they can make a big difference in the daily running of your business. After choosing an EFTPOS provider, the last thing you need is to create an extensive training plan for everyone.
If you keep these criteria in mind when deciding on an EFTPOS provider, you’ll be sure to find the right solution for your business. The combination of features, cost, security, support and usability should all be taken into consideration to ensure the best fit for your business. Be sure to research different providers before deciding to ensure you are getting the right fit for your business!