In today’s digital age, online counselling has become a popular and accessible option for individuals seeking mental health support. With the convenience of virtual platforms, people can now access therapy from the comfort of their own homes or while on the go.

However, with the plethora of online counselling platforms available, choosing the right one that meets your needs regarding features, security, and pricing is crucial. This blog will explore the key considerations when selecting an online counselling platform.


The first and foremost aspect to consider when choosing an online counselling platform is its features. Different platforms may have varying features, so looking for ones that align with your specific requirements is essential. Some common features to consider are:

  • Video and audio capabilities: Ensure the platform offers a reliable and secure video and audio interface for smooth counselling sessions. Check if the platform allows for multiple participants in case of group therapy sessions.
  • Messaging and chat options: Some platforms provide messaging or chat options for clients and therapists to communicate outside of scheduled sessions. This can be helpful for additional support or questions between sessions.
  • Scheduling and reminders: Look for platforms that offer easy scheduling of appointments and reminders to help you manage your therapy sessions effectively.
  • File sharing and note-taking: Consider if the platform allows for file sharing, note-taking, and storing session-related documents for easy reference.
  • Specialised features: Depending on your specific needs, you may require additional features such as language preferences, accessibility options, or specific tools for therapy modalities like cognitive-behavioural therapy (CBT) or family therapy from multiple screens.
  • Security: Privacy and security are paramount when it comes to online counselling. Make sure the platform you choose ensures the confidentiality and protection of your personal information. 

Consider the following Security Measures

  • Data storage: Check where and how the platform stores your data, including session recordings, notes, and personal information, and ensure it complies with relevant data protection laws, such as the General Data Protection Regulation (GDPR) in the European Union.
    Encryption: Look for platforms that use end-to-end encryption to secure the communication between you and your therapist, preventing unauthorised access to your sessions.
  • User authentication: Verify if the platform requires robust user authentication methods, such as two-factor authentication (2FA), to ensure that only authorised individuals can access your account.
  • Privacy policies: Carefully review the platform’s privacy policies to understand how your data will be used and shared and if it aligns with your comfort level.


Cost is important when choosing an online counselling platform, as it can vary greatly depending on the provider. Here are some pricing considerations to keep in mind:

  • Subscription plans: Many online counselling platforms offer different pricing tiers based on the features and services included. Evaluate which plan suits your budget and therapy needs.
  • Pay-per-session options: Some platforms may offer a pay-per-session model, allowing you to pay for individual therapy sessions without committing to a subscription plan. This can be beneficial if you need flexibility in scheduling sessions or have budget constraints.
  • Insurance coverage: Check if the platform accepts health insurance and if your insurance covers online counselling services. If so, it may affect your out-of-pocket expenses.
  • Hidden costs: Be aware of any hidden costs, such as transaction fees or additional charges for premium features, and ensure you understand the complete pricing structure.

User reviews and testimonials

Finally, consider reading user reviews and testimonials of the online counselling platform you are interested in. 

User reviews can provide valuable insights into the experiences of other clients who have used the platform. Look for feedback on the platform’s effectiveness, ease of use, customer support, and overall satisfaction. It’s also helpful to check if the platform has any endorsements or certifications from reputable mental health organisations, which can further validate its credibility and quality.

Is online counselling confidential?

Yes, online counselling is confidential. Just like in-person counselling, online counselling platforms are required to adhere to strict confidentiality guidelines and laws to protect clients’ personal information.

Platforms should have measures in place to ensure that all communications between clients and counsellors are secure and confidential, including encryption and authentication measures. Counsellors should also abide by ethical guidelines and professional standards to maintain confidentiality. It is important to research the specific online counselling platform and the credentials and qualifications of the counsellors before beginning therapy to ensure that your personal information is being protected.

Choosing the Right Platform

When choosing an online counselling platform, it’s important to consider the features, security, pricing, and user reviews to ensure it aligns with your needs and preferences. Take the time to thoroughly research and compare different platforms before deciding. Remember, the right online counselling platform can significantly impact your therapy experience and outcomes, so it’s worth investing time and effort into finding the best fit.

By choosing a platform with the right features, such as video and audio capabilities, messaging options, scheduling tools, and specialised features, you can ensure that it caters to your therapy requirements. Prioritising security measures, including encryption, data storage, user authentication, and privacy policies, will safeguard your confidentiality and protect your personal information. 

Additionally, understanding the pricing structure, including subscription plans, pay-per-session options, insurance coverage, and hidden costs, will help you make informed decisions based on your budget and financial considerations.

Lastly, reading user reviews and testimonials can provide valuable insights into the experiences of other clients, helping you gauge the platform’s credibility and effectiveness. Considering all these factors, you can make an informed decision and choose the right online counselling platform that meets your needs and supports your mental health journey.