Business relies on communication. The government also needs it. Health care centers sometimes cannot do any work without communication. Modern communication began with the invention of the telegraph by Samuel Morse in the 1840s. The next major milestone in communications was the invention of the telephone by Alexander Graham Bell around 1876. Analog telephones continued until the 20th century when the Internet appeared in the 1970s. Plus, Danny Cohen demonstrated packet voice in 1973. In the early 1990s, IP phones were tested for commercial use, and the first IP phones were launched in 1995. Voice over IP or VoIP has become more and more powerful. Today, VoIP is taken for granted and supports chat, fax, voice, and video. But what is VoIP Phone System? Please read on to find out.
An Introduction of VoIP Phone System
VoIP stands for Voice Over Internet Protocol. This is a business communication technology that allows you to make and receive calls over the Internet. The business VoIP solution does not use a traditional twisted-pair copper cable. The phone connects to the same broadband internet connection that you connect to your computer or router.
A VoIP phone converts a call into a digital signal on the phone itself. Plus, it does not rely on a physical replacement like landlines. Also, the VoIP system is used as an interactive tool. The voice communication is then converted to a text format that can be sent over the Internet using software such as Skype.
There are various VoIP service providers that serve organizations, businesses, and individuals for voice and data communications over the Internet. As VoIP has grown in popularity, there is a market for Internet-based telephone or cloud PBX systems.
Here are some good benefits of VoIP phones:
- Record All Calls
If your business operates in a regulated industry, you may need to record calls. Or you can record calls to track customer satisfaction and questions.
Whatever your needs, good VoIP allows the user to easily record calls, often with a click of the mouse. Plus, save them in an audio format that can be easily played back later.
- Low Prices
Businesses can reduce call costs by switching to VoIP services. While traditional analog phones may have lower start-up costs. But upgrade, and integration with communications applications are more expensive.
IP phones also offer low-cost international and long-distance calls, as VoIP calls are billed at the destination’s local rate.
- Better Performance
VoIP phones offer greater mobility and scalability than traditional phones. When a business moves to a new location, it does not need to purchase new phone lines.
Adding new phones to a VoIP system is limited only by the bandwidth available on the company network. Softphones also offer greater mobility.
- Easy to Use
VoIP installation is simple and you can modify the features of your business VoIP solution. It is also convenient to use. Whether you are in the office or travel, you will find your VoIP system works efficiently wherever you are.
The training of your employees is not difficult and, it won’t take up a large amount of time. Within a few hours, your office phone can be run easily. It’s as simple as placing a phone call. You just need to teach them to use the various features that come with the VoIP system.
Once it’s set, it gives a smooth transition. If you do not have a reliable Internet connection, a Cloud PBX system may not be suitable for your business but VoIP is good in any way.
- Conferencing Call
Most people are familiar with conferencing with VoIP services, but not everyone takes advantage of all the features that come with it. Often you can set up a conference room monitor. This allows you to manage invitations, gifts, mute people, and more.
Online meetings can be complicated and confusing if not managed properly. Therefore, this is a great tool to learn how to use it. As a cloud PBX, it saves a lot of costs.
Conclusion
VoIP phone services have been around for a long time. They have recently begun to attract all the attention they deserve. In the past, office managers and managing directors have questioned their superiority over traditional landline systems.
However, thanks to the COVID-19 pandemic, many companies are starting to work their employees remotely. As a result, many employers are beginning to look for new and effective ways to streamline and integrate communication methods. In this case, the VoIP phone system is always better than the traditional phone system.